Frequently Asked Questions

  1. We currently have an ever-increasing number of venues in the Middle East, as well as international. Check out our location page for your closest venue.

  2. There are no age restrictions, but in order to ensure the safety of our bouncers, Junior Jumpers must be able to walk unassisted and must be under 110cms

  3. We recommended booking in advance to ensure you can jump when you want. Weekends and holidays sell out in advance and walk-ins cannot be accommodated if we are sold out. Click Book Now to check availability and make a session booking.

  4. We accept all major credit cards and debit cards, so it’s easy to book in advance. If you are unable to book online then you can make a booking over the counter however by not booking in advance you run the risk of missing out or waiting for a session with available space.

  5. All bookings are non-refundable and non-transferable. If you have further concerns about this please contact us 043211400 or email [email protected]

  6. Check your closest venue for opening times. We recommend arriving 15 min prior to booked time to check in.

  7. Give us a call on 043211400 to speak to a BOUNCE customer service team member.

  8. Check out our Pricing Page for a full list of ticket types and to find out which is right for you.

  9. We recommend athletic clothing with some stretch. Baggy jeans are fine or tracksuit pants and long sleeve shirts are recommended. Lace-up, flat-soled and closed-toe sports/skate shoes must be worn in X-Park. BOUNCE socks with grip are compulsory to avoid slipping. These are added to your admission fee the first time you visit BOUNCE and are then yours to keep to be used again at all subsequent visits. Please contact us at 043211400 to find out about change room availability at your chosen venue.

  10. Due to our food health & safety policy, no self-catering is allowed.

  11. BOUNCE has open cube lockers and paid secure lockers available at each venue.

  12. Yes – If your a group of 10 or more the rate will be AED 75 each per session instead of AED 85, click here to learn more about groups and events.

  13. Yes – it’s MUCH cheaper with a Multi Visit Pass. Our 5, 10 & 20 Multi Visit Passes are available in venue for General Admission, Junior Jumper and Bounce Fit. With a Multi Visit Pass, BOUNCE socks and a wristband, it’s the perfect ready-to-go present and the ultimate experience everyone loves! Available to purchase in venue.

  14. Please call our contact center crew on 043211400 during the following hours: 8:00 am – 7:00 pm Everyday, alternatively send us an email to [email protected]

  15. Yes. Trampolining is one of the best form of exercise! Click here for the health benefits of trampolining.

  16. Safety is the number one priority at BOUNCE. For details see the safety section.